دورية أكاديمية
The integrity management toolbox in action: a study of 22 urban water service cases
| العنوان: | The integrity management toolbox in action: a study of 22 urban water service cases |
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| المؤلفون: | Pilar Avello, Umrbek Allakulov, Leonellha Barreto-Dillon, Binayak Das, Janek Hermann-Friede, Lotten Hubendick, Lotte Feuerstein, Alejandro Jiménez Fdez de Palencia |
| المصدر: | Journal of Water, Sanitation and Hygiene for Development, Vol 13, Iss 12, Pp 952-961 (2023) |
| بيانات النشر: | IWA Publishing, 2023. |
| سنة النشر: | 2023 |
| المجموعة: | LCC:Environmental technology. Sanitary engineering |
| مصطلحات موضوعية: | Environmental technology. Sanitary engineering, TD1-1066 |
| الوصف: | Water integrity refers to the ethical, professional, and transparent use of power and resources to ensure the sustainable and equitable provision of water services. The Integrity Management (IM) Toolbox is a tool that has been adopted to initiate IM reforms within water utilities. This paper reviews the application of the IM Toolbox application in 22 urban utilities across 7 countries from 2013 to 2018, focusing on integrity risks, selected tools, and the success and challenges faced by these utilities. Common integrity risks were identified in Operations and Consumer Relations, and corresponding tools were employed in Human Resources and Consumer Relations. Within 1 year, over two-thirds of the utilities implemented 70% or more of their action plans, indicating positive progress. However, obstacles such as staff rotation and reliance on internal champions provide obstacles to continued implementation. Despite challenges, certain utilities demonstrated notable medium-term improvements. To further advance water integrity, integrating the IM Toolbox with other utility-level efficiency processes is recommended. Additionally, supporting sectoral regulatory measures can contribute to overall integrity enhancement. By effectively addressing integrity risks and adopting comprehensive approaches, water utilities can enhance their ability to provide safe and sustainable water services, while promoting transparency and equity. HIGHLIGHTS Scope: The paper reviews integrity management methodology in 22 utilities across Albania, Bangladesh, Cambodia, Ecuador, El Salvador, Kenya, and Laos.; Identified risks: Operations and Consumer Relations have the most integrity risks.; Mitigation strategies: Human Resources and Consumer Relations instruments used.; Obstacles: Staff rotation & internal champions' dependency hinders methodology implementation.; |
| نوع الوثيقة: | article |
| وصف الملف: | electronic resource |
| اللغة: | English |
| تدمد: | 2043-9083 2408-9362 |
| العلاقة: | http://washdev.iwaponline.com/content/13/12/952Test; https://doaj.org/toc/2043-9083Test; https://doaj.org/toc/2408-9362Test |
| DOI: | 10.2166/washdev.2023.137 |
| الوصول الحر: | https://doaj.org/article/a6a2f25f2c854243a247e18356b777c9Test |
| رقم الانضمام: | edsdoj.6a2f25f2c854243a247e18356b777c9 |
| قاعدة البيانات: | Directory of Open Access Journals |
| تدمد: | 20439083 24089362 |
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| DOI: | 10.2166/washdev.2023.137 |