دورية أكاديمية
Pengaruh Service Quality Terhadap Repurchase Intention Melalui Customer Satisfaction Pada Q-Life Klinik Surabaya
| العنوان: | Pengaruh Service Quality Terhadap Repurchase Intention Melalui Customer Satisfaction Pada Q-Life Klinik Surabaya |
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| المؤلفون: | Taher, Roos Indah Kamal. W., M. Alhadar, Fadhliah, Hidayanti, Ida |
| المصدر: | Eqien : Jurnal Ekonomi dan Bisnis; Vol 11 No 03 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS; 772 - 783 ; Eqien - Jurnal Ekonomi dan Bisnis; Vol 11 No 03 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS; 772 - 783 ; 2654-5837 ; 2503-4413 ; 10.34308/eqien.v11i03 |
| بيانات النشر: | Sekolah Tinggi Ilmu Ekonomi DR KH EZ Mutaqien |
| سنة النشر: | 2022 |
| المجموعة: | E-QIEN - Jurnal Ekonomi dan Bisnis |
| الوصف: | This study aims to determine the effect of service quality on repurchase intention through customer satisfaction at Q-life Clinic Surabaya. The number of samples in this study were 150 respondents. The data analysis technique used path analysis, using the PLS (Partial Least Squares) program. The results of this study indicate that: (1) Service Quality has a positive and significant effect on Repurchase Intention. (2) Service Quality has a positive and significant effect on Customer Satisfaction at Q-life Surabaya clinic. (3) Customer Satisfaction has a positive and significant effect on Repurchase Intention at Q-life Surabaya clinic. (4) Service Quality has a positive and significant effect on Repurchase Intention through Customer Satisfaction at the Q-life clinic in Surabaya. |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | application/pdf |
| اللغة: | Indonesian |
| العلاقة: | http://stiemuttaqien.ac.id/ojs/index.php/OJS/article/view/1015/853Test; http://stiemuttaqien.ac.id/ojs/index.php/OJS/article/view/1015Test |
| DOI: | 10.34308/eqien.v11i03.1015 |
| الإتاحة: | https://doi.org/10.34308/eqien.v11i03.1015Test https://doi.org/10.34308/eqien.v11i03Test http://stiemuttaqien.ac.id/ojs/index.php/OJS/article/view/1015Test |
| حقوق: | Copyright (c) 2022 Eqien - Jurnal Ekonomi dan Bisnis |
| رقم الانضمام: | edsbas.D2E32028 |
| قاعدة البيانات: | BASE |
| DOI: | 10.34308/eqien.v11i03.1015 |
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