Importance-performance analysis based balanced scorecard for performance evaluation in higher education institutions: an integrated fuzzy approach
| العنوان: | Importance-performance analysis based balanced scorecard for performance evaluation in higher education institutions: an integrated fuzzy approach |
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| المؤلفون: | Jurgita Antuchevičienė, Mahdokht Tavakoli, Saeed Mousakhani, Salman Nazari-Shirkouhi, Jonas Šaparauskas, Mohammad Reza Dalvand |
| المصدر: | Journal of Business Economics and Management, Vol 21, Iss 3 (2020) Journal of Business Economics and Management; Vol 21 No 3 (2020); 647-678 |
| بيانات النشر: | Vilnius Gediminas Technical University, 2020. |
| سنة النشر: | 2020 |
| مصطلحات موضوعية: | Economics and Econometrics, Process management, Higher education, HF5001-6182, Computer science, importance-performance analysis, media_common.quotation_subject, fuzzy ANP, balanced scorecard, 02 engineering and technology, Fuzzy logic, Order (exchange), 0502 economics and business, 0202 electrical engineering, electronic engineering, information engineering, Business, universities and higher education institutions, media_common, Structure (mathematical logic), Balanced scorecard, business.industry, 05 social sciences, fuzzy DEMATEL, Multiple-criteria decision analysis, performance evaluation, Interdependence, Business, Management and Accounting (miscellaneous), 020201 artificial intelligence & image processing, business, 050203 business & management, University system |
| الوصف: | Recognizing the state of the universities and disrupting their functions by performance evaluation helps them adopt more appropriate educational, research and institutional policies to conduct a university system. In this paper, the importance of the services provided and the activities of the university are determined by means of the balanced scorecard (BSC) approach, and the performance assessment structure is implemented based on an integrated fuzzy multi-criteria decision making (MCDM) approach. For this purpose, interdependencies between BSC aspects and effective indicators weight are determined by Fuzzy Decision-Making Trial and Evaluation Laboratory (FDEMATEL) and Fuzzy Analytic Network Process (FANP) methods, respectively. Accordingly, the final weight of the effective indexes on the performance evaluation of university is presented and the educational income is recognized as one of the most important indicators. Finally, the priorities of universities are specified in order to improve the performance and policy making by the importance-performance analysis (IPA). Therefore, the growth of the number of students should be considered as one of the most important stages in improving university performance in the future in order to achieve educational income. Moreover, the guidelines for universities and higher education institutions are presented to identify key factors in implementing and improving performance. |
| وصف الملف: | application/pdf |
| اللغة: | English |
| تدمد: | 2029-4433 1611-1699 |
| الوصول الحر: | https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9992db9572d07b8891b4e720228042fbTest https://www.btp.vgtu.lt/index.php/JBEM/article/view/11940Test |
| حقوق: | OPEN |
| رقم الانضمام: | edsair.doi.dedup.....9992db9572d07b8891b4e720228042fb |
| قاعدة البيانات: | OpenAIRE |
| تدمد: | 20294433 16111699 |
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