دورية أكاديمية
Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare
| العنوان: | Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare |
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| المؤلفون: | Alpa Vyas, Lisa Allen, Anne Brown, Jennifer Carron, Cassandra Crowe-Jackson, Rick Evans, Kevin Gwin, Jason Wolf |
| المصدر: | Patient Experience Journal, Vol 9, Iss 1 (2022) |
| بيانات النشر: | The Beryl Institute, 2022. |
| سنة النشر: | 2022 |
| المجموعة: | LCC:Medicine (General) LCC:Public aspects of medicine |
| مصطلحات موضوعية: | patient experience, human experience, experience measurement, hcahps, policy, chief experience officer, cxo, benchmarking, innovation, global, Medicine (General), R5-920, Public aspects of medicine, RA1-1270 |
| الوصف: | The conversation on measuring experience has been a long and thoughtful one. It has reflected a dynamic tension between measures used as a lever for action in some health systems and as a mechanism to determine reimbursable dollars in others. Yet underlying all the conversation, the question of what we measure, to what end we measure and what truly matters to those who experience care remains. Through a series of conversations over the last two years senior experience leaders across healthcare organizations determined it is time to assess the current landscape of patient experience measurement, to acknowledge what the existing system of measurement has inspired in effort and outcomes and to look forward to what could really make a difference in providing actionable insight and sustainable improvement in the future. While there are policy requirements for what organizations measure and report along with financial implications, this need not be the universal means by which patient feedback is captured and issues are addressed. This is paralleled by a global call for a clear, simple, comparable and actionable system of measurement to both understand and improve experience efforts in healthcare. This article reflects those conversations and frames the opportunity we have. It acknowledges all that the current system of measurement has helped us do, offers a new view on what measurement can be and presents a call to action to convene a diverse range of voices to shape experience measurement for the future. Experience Framework This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (https://www.theberylinstitute.org/ExperienceFrameworkTest). Access other PXJ articles related to this lens. Access other resources related to this lens. |
| نوع الوثيقة: | article |
| وصف الملف: | electronic resource |
| اللغة: | English |
| تدمد: | 2372-0247 |
| العلاقة: | https://pxjournal.org/journal/vol9/iss1/2Test; https://doaj.org/toc/2372-0247Test |
| الوصول الحر: | https://doaj.org/article/adb9c675e2e341dd82132ae2fea78fe4Test |
| رقم الانضمام: | edsdoj.b9c675e2e341dd82132ae2fea78fe4 |
| قاعدة البيانات: | Directory of Open Access Journals |
Full Text Finder | تدمد: | 23720247 |
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