المؤلفون: Kemppainen, Tiina, Paananen, Tiina Elina

المصدر: Journal of Service Theory and Practice, 2024, Vol. 34, Issue 3, pp. 464-490.

الوصول الحر: http://www.emeraldinsight.com/doi/10.1108/JSTP-03-2023-0075Test

المؤلفون: Holkkola, Matilda, Tyrväinen, Olli, Makkonen, Markus, Karjaluoto, Heikki, Kemppainen, Tiina, Paananen, Tiina, Frank, Lauri

المساهمون: Pucihar, Andreja, Kljajić Borštnar, Mirjana, Blatnik, Staša, Bons, Roger W. H., Smit, Koen, Heikkilä, Marikka

مصطلحات موضوعية: showrooming behavior, meta-analysis, omnichannel, consumer behavior, cross-channel behavior, kuluttajakäyttäytyminen, meta-analyysi, verkkokauppa, tuotteet, kuluttajat, myymälät, kirjallisuuskatsaukset, monikanavaisuus, asiakkaat, ostaminen

وصف الملف: application/pdf; 597-614; fulltext

العلاقة: 37th Bled eConference : Resilience Through Digital Innovation : Enabling the Twin Transition; https://press.um.si/index.php/ump/catalog/book/880Test; Bled eConference; 6659/31/2023; Business Finland; Holkkola, M., Tyrväinen, O., Makkonen, M., Karjaluoto, H., Kemppainen, T., Paananen, T., & Frank, L. (2024). The Drivers of Showrooming Behavior : A Meta-Analysis. In A. Pucihar, M. Kljajić Borštnar, S. Blatnik, R. W. H. Bons, K. Smit, & M. Heikkilä (Eds.), 37th Bled eConference : Resilience Through Digital Innovation : Enabling the Twin Transition (pp. 597-614). University of Maribor Press. https://doi.org/10.18690/um.fov.4.2024.35Test; CONVID_220836691; URN:NBN:fi:jyu-202407045124; http://urn.fi/URN:NBN:fi:jyu-202407045124Test

الإتاحة: http://urn.fi/URN:NBN:fi:jyu-202407045124Test

المؤلفون: Paananen, Tiina, Kemppainen, Tiina, Makkonen, Markus, Holkkola, Matilda, Tyrväinen, Olli, Frank, Lauri

المساهمون: Pucihar, Andreja, Kljajić Borštnar, Mirjana, Blatnik, Staša, Bons, Roger W. H., Smit, Koen, Heikkilä, Marikka

مصطلحات موضوعية: immersio, immersion, technological immersion, psychological immersion, immersive technologies, techno-psychological immersion, narrative literature, review, teknologia, simulaatiopelit, pelaaminen, moniaistisuus, käsitteet, kirjallisuuskatsaukset, flow-tila, digitalisaatio, lisätty todellisuus, virtuaalitodellisuus

وصف الملف: application/pdf; 577-596; fulltext

العلاقة: 37th Bled eConference : Resilience Through Digital Innovation : Enabling the Twin Transition; https://press.um.si/index.php/ump/catalog/book/880Test; Bled eConference; 6659/31/2023; Business Finland; Paananen, T., Kemppainen, T., Makkonen, M., Holkkola, M., Tyrväinen, O., & Frank, L. (2024). Towards Techno-Psychological Immersion : A Narrative Literature Review of Immersion and Its Related Concepts. In A. Pucihar, M. Kljajić Borštnar, S. Blatnik, R. W. H. Bons, K. Smit, & M. Heikkilä (Eds.), 37th Bled eConference : Resilience Through Digital Innovation : Enabling the Twin Transition (pp. 577-596). University of Maribor. https://doi.org/10.18690/um.fov.4.2024.34Test; CONVID_220449275; URN:NBN:fi:jyu-202406204919; http://urn.fi/URN:NBN:fi:jyu-202406204919Test

الإتاحة: http://urn.fi/URN:NBN:fi:jyu-202406204919Test

المؤلفون: Kemppainen, Tiina, Uusitalo, Outi

المصدر: Journal of Service Theory and Practice, 2021, Vol. 32, Issue 2, pp. 283-301.

الوصول الحر: http://www.emeraldinsight.com/doi/10.1108/JSTP-02-2021-0030Test

المؤلفون: Kemppainen, Tiina, Makkonen, Markus, Frank, Lauri

المساهمون: Pucihar, Andreja, Kljajić Borštnar, Mirjana, Bons, Roger, Ongena, Guido, Heikkilä, Marikka, Vidmar, Doroteja

مصطلحات موضوعية: responsible online purchasing, sustainability, online shopping, e-commerce, kuluttajakäyttäytyminen, kestävä kulutus, verkkokauppa, ostokäyttäytyminen, vastuullisuus

وصف الملف: application/pdf; 335-348; fulltext

العلاقة: 36th Bled eConference : Digital Economy and Society : The Balancing Act for Digital Innovation in Times of Instability; https://press.um.si/index.php/ump/catalog/book/786Test; Bled eConference; Kemppainen, T., Makkonen, M., & Frank, L. (2023). What Prevents Consumers from Making Responsible Online Purchases?. In A. Pucihar, M. Kljajić Borštnar, R. Bons, G. Ongena, M. Heikkilä, & D. Vidmar (Eds.), 36th Bled eConference : Digital Economy and Society : The Balancing Act for Digital Innovation in Times of Instability (pp. 335-348). University of Maribor. https://doi.org/10.18690/um.fov.4.2023.21Test; CONVID_183944791; URN:NBN:fi:jyu-202307114491; http://urn.fi/URN:NBN:fi:jyu-202307114491Test

الإتاحة: http://urn.fi/URN:NBN:fi:jyu-202307114491Test

المؤلفون: Makkonen, Markus, Frank, Lauri, Paananen, Tiina, Holkkola, Matilda, Kemppainen, Tiina

المساهمون: Pucihar, Andreja, Kljajić Borštnar, Mirjana, Bons, Roger, Ongena, Guido, Heikkilä, Marikka, Vidmar, Doroteja

مصطلحات موضوعية: in-store customer experience, customer satisfaction, brick-and-mortar store visit intention, online store visit intention, omnichannel fashion retailing, Finland, vaateliikkeet, vähittäiskauppa, asiakastyytyväisyys, ostokäyttäytyminen, asiakaskokemus, verkkokauppa, kivijalkaliikkeet, monikanavaisuus

وصف الملف: application/pdf; 609-625; fulltext

العلاقة: 36th Bled eConference : Digital Economy and Society : The Balancing Act for Digital Innovation in Times of Instability; https://press.um.si/index.php/ump/catalog/book/786Test; Bled eConference; 206/31/2020; Business Finland; Makkonen, M., Frank, L., Paananen, T., Holkkola, M., & Kemppainen, T. (2023). The Cross-Channel Effects of In-Store Customer Experience in the Case of Omnichannel Fashion Retailing in Finland. In A. Pucihar, M. Kljajić Borštnar, R. Bons, G. Ongena, M. Heikkilä, & D. Vidmar (Eds.), 36th Bled eConference : Digital Economy and Society : The Balancing Act for Digital Innovation in Times of Instability (pp. 609-625). University of Maribor. https://doi.org/10.18690/um.fov.4.2023.38Test; CONVID_183947494; URN:NBN:fi:jyu-202307114487; http://urn.fi/URN:NBN:fi:jyu-202307114487Test

الإتاحة: http://urn.fi/URN:NBN:fi:jyu-202307114487Test

المؤلفون: Holkkola, Matilda, Paananen, Tiina, Frank, Lauri, Kemppainen, Tiina, Makkonen, Markus

المساهمون: Pucihar, Andreja, Kljajić Borštnar, Mirjana, Bons, Roger, Ongena, Guido, Heikkilä, Marikka, Vidmar, Doroteja

مصطلحات موضوعية: QR codes, brick-and-mortar, omnichannel, customer experience, store environment, cyber-physical, B&M, retail, digitaalinen markkinointi, QR-koodit, asiakaskokemus, monikanavaisuus, vaateliikkeet, verkkokauppa, kivijalkaliikkeet, vähittäiskauppa

وصف الملف: application/pdf; 319-334; fulltext

العلاقة: 36th Bled eConference : Digital Economy and Society : The Balancing Act for Digital Innovation in Times of Instability; https://press.um.si/index.php/ump/catalog/book/786Test; Bled eConference; 206/31/2020; Business Finland; Holkkola, M., Paananen, T., Frank, L., Kemppainen, T., & Makkonen, M. (2023). How Do QR Codes Enhance Customer Experience? : Omnichannel Customer Experiences in a Brick-and-Mortar Fashion Store. In A. Pucihar, M. Kljajić Borštnar, R. Bons, G. Ongena, M. Heikkilä, & D. Vidmar (Eds.), 36th Bled eConference : Digital Economy and Society : The Balancing Act for Digital Innovation in Times of Instability (pp. 319-334). University of Maribor. https://doi.org/10.18690/um.fov.4.2023.20Test; CONVID_183941388; URN:NBN:fi:jyu-202307114490; http://urn.fi/URN:NBN:fi:jyu-202307114490Test

الإتاحة: http://urn.fi/URN:NBN:fi:jyu-202307114490Test

المؤلفون: Paananen, Tiina, Holkkola, Matilda, Makkonen, Markus, Frank, Lauri, Kemppainen, Tiina

المساهمون: Pucihar, Andreja, Kljajić Borštnar, Mirjana, Bons, Roger, Ongena, Guido, Heikkilä, Marikka, Vidmar, Doroteja

مصطلحات موضوعية: QR codes, omnichannel, channel, retail, customer perspective, commerce, QR code, barriers, usage barrier, brick-and-mortar store, B&M, Finland, digitaalinen markkinointi, QR-koodit, asiakaskokemus, monikanavaisuus, vaateliikkeet, verkkokauppa, kivijalkaliikkeet, vähittäiskauppa

وصف الملف: application/pdf; 171-188; fulltext

العلاقة: 36th Bled eConference : Digital Economy and Society : The Balancing Act for Digital Innovation in Times of Instability; https://press.um.si/index.php/ump/catalog/book/786Test; Bled eConference; 206/31/2020; Business Finland; Paananen, T., Holkkola, M., Makkonen, M., Frank, L., & Kemppainen, T. (2023). Customers’ QR Code Usage Barriers in a Brick-and-Mortar Store : A Qualitative Study. In A. Pucihar, M. Kljajić Borštnar, R. Bons, G. Ongena, M. Heikkilä, & D. Vidmar (Eds.), 36th Bled eConference : Digital Economy and Society : The Balancing Act for Digital Innovation in Times of Instability (pp. 171-188). University of Maribor. https://doi.org/10.18690/um.fov.4.2023.11Test; CONVID_183934822; URN:NBN:fi:jyu-202307114492; http://urn.fi/URN:NBN:fi:jyu-202307114492Test

الإتاحة: http://urn.fi/URN:NBN:fi:jyu-202307114492Test

المؤلفون: Baumeister, Stefan, Nyrhinen, Jussi, Kemppainen, Tiina, Wilska, Terhi-Anna

مصطلحات موضوعية: environmental responsibility, eco-friendliness, customer satisfaction, customer loyalty, aviation industry, ilmailu, ympäristöystävällisyys, lentoyhtiöt, kuluttajakäyttäytyminen, asiakaskokemus, ympäristövaikutukset, asiakassuhde, asiakasuskollisuus, ympäristövastuu, asiakastyytyväisyys, lentoliikenne

وصف الملف: application/pdf; 89-97; fulltext

العلاقة: Transport policy; 128; Baumeister, S., Nyrhinen, J., Kemppainen, T., & Wilska, T.-A. (2022). Does airlines’ eco-friendliness matter? Customer satisfaction towards an environmentally responsible airline. Transport policy , 128 , 89-97. https://doi.org/10.1016/j.tranpol.2022.09.016Test; CONVID_156811463; URN:NBN:fi:jyu-202209294714; http://urn.fi/URN:NBN:fi:jyu-202209294714Test

الإتاحة: http://urn.fi/URN:NBN:fi:jyu-202209294714Test

المؤلفون: Kemppainen, Tiina, Makkonen, Markus, Frank, Lauri

المساهمون: Metallo, Concetta, Ferrara, Maria, Lazazzara, Alessandra, Za, Stefano

مصطلحات موضوعية: customer experience, e-commerce, online consumption, emotions, attribution theory, tunteet, asiakaskokemus, attribuutioteoria, verkkokauppa

وصف الملف: application/pdf; 173-190; fulltext

العلاقة: Digital Transformation and Human Behavior : Innovation for People and Organisations; Lecture Notes in Information Systems and Organisation; Kemppainen, T., Makkonen, M., & Frank, L. (2021). Customer Experience Formation in Online Shopping : Investigating the Causes of Positive and Negative Emotions During a Visit to an Online Store. In C. Metallo, M. Ferrara, A. Lazazzara, & S. Za (Eds.), Digital Transformation and Human Behavior : Innovation for People and Organisations (pp. 173-190). Springer. Lecture Notes in Information Systems and Organisation, 37. https://doi.org/10.1007/978-3-030-47539-0_13Test; CONVID_43505968; URN:NBN:fi:jyu-202111185697; http://urn.fi/URN:NBN:fi:jyu-202111185697Test

الإتاحة: http://urn.fi/URN:NBN:fi:jyu-202111185697Test