دورية أكاديمية
Impact of Change Management on Employee Behavior in a University Administrative Office
| العنوان: | Impact of Change Management on Employee Behavior in a University Administrative Office |
|---|---|
| المؤلفون: | Turner, Kendra M. |
| المصدر: | Walden Dissertations and Doctoral Studies |
| بيانات النشر: | ScholarWorks |
| سنة النشر: | 2017 |
| المجموعة: | Walden University Publishing |
| مصطلحات موضوعية: | ADKAR, Change Management, Change Models, Change Process, Employee Behavior, University Administration, Business Administration, Management, and Operations, Higher Education Administration, Management Sciences and Quantitative Methods, Organizational Behavior and Theory |
| الوصف: | This qualitative case study focused on the effect of a system implementation upgrade on employees' job performance within a central administration department of a major research university in the Southern United States. Review of literature revealed a lack of a specific model or process for system implementation upgrades and its impact on employees' performance in a university administrative office. Guided by Kotter's research on change management models, the research questions examined the attitudes and behaviors of employees involved with the business process project. Data collection was through purposeful sampling and face-to-face interviews with 11 employees. Data were analyzed through pattern-matching technique. The findings were that employees initially felt positive about being a part of the business process project. During the project, employees actually experienced (a) a lack of training, which employees advised to management was very important to a new process; (b) no definitive assistance and a lack of communication for individual concerns; (c) management's increased job duties and responsibilities without increased income; and (d) feeling unvalued in employee meetings. The implications for social change include the potential for positive employee behavior in colleges and universities when management is considering a change model or process involving employees in a system implementation during organizational change. |
| نوع الوثيقة: | text |
| وصف الملف: | application/pdf |
| اللغة: | English |
| العلاقة: | https://scholarworks.waldenu.edu/dissertations/3547Test; https://scholarworks.waldenu.edu/context/dissertations/article/4650/viewcontent/Turner_waldenu_0543D_18747.pdfTest |
| الإتاحة: | https://scholarworks.waldenu.edu/dissertations/3547Test https://scholarworks.waldenu.edu/context/dissertations/article/4650/viewcontent/Turner_waldenu_0543D_18747.pdfTest |
| رقم الانضمام: | edsbas.B1CE8FF3 |
| قاعدة البيانات: | BASE |
| الوصف غير متاح. |