المؤلفون: Mohammed, Rola Younis Masoud¹ rymohammed@kau.edu.sa, Yaqub, Muhammad Zafar¹ mzyaqoub@kau.edu.sa

المصدر: Organizational Cultures: An International Journal. Jun2024, Vol. 24 Issue 1, p73-99. 27p.

مصطلحات موضوعية: *QUALITY of service, *ORGANIZATIONAL learning, *CONTINUOUS processing, RELATIONSHIP quality, RELIGIOUS tourism, PILGRIMAGE to Mecca

مصطلحات جغرافية: MECCA (Saudi Arabia), SAUDI Arabia

مستخلص: Pilgrimage (Hajj) is a vast annual activity in which millions of people from all over the globe are hosted by the Saudi government and, more specifically, the Hajj Management Authority, which comprises many organizations and institutions (governmental and private) from all over the world to create and deliver a high-quality experience and/or services for the comfort of pilgrims throughout the various stages of their spiritual journey. Hajj and Umrah are two forms of religious tourism. Hajj takes place once a year, on specific days and in specific places, and it takes five days. Umrah, on the other hand, can be performed throughout the year and takes hours to perform. About 10 million people from different countries travel to Makkah, Saudi Arabia. With new and unusual challenges continuing to emerge all the time, it is critical to continue to find innovative and successful solutions to these issues. Collaborative knowledge created, shared, and integrated through collaborative knowledge networks organized by relevant authorities can help in finding new, innovative, and improved methods to enable continuous process developments directed at increasing service quality. Promoting quality of service in this context is a deep manifestation of social commitment rather than just any economic phenomenon. Fostering in trust-inspired commitment (manifestation of relationship quality) is a significant prerequisite not only for keeping the commitment of these cooperative partners intact but also for strengthening their willingness to collaborate in the pursuit of producing, sharing, and combining new knowledge aimed at increasing ongoing endeavors to upgrade the standard of Hajj services. [ABSTRACT FROM AUTHOR]

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المؤلفون: Meyer, Caroline¹ (AUTHOR) cmeyer@ae.uni-kiel.de, Albert, Bente Henrike² (AUTHOR) balbert@ae.uni-kiel.de, Rose, Gregory³ (AUTHOR) rosegm@uw.edu, Orth, Ulrich R.¹ (AUTHOR) uorth@ae.uni-kiel.de

المصدر: European Journal of Marketing. 2024, Vol. 58 Issue 5, p1177-1206. 30p.

مصطلحات موضوعية: *CONSUMER behavior, *BRANDING (Marketing), *PRODUCT quality, *CONSUMER psychology, RELATIONSHIP quality

مصطلحات جغرافية: GERMANY

مستخلص: Purpose: Research has started exploring how brand heritage perceptions affect people. However, little attention has been paid to the underlying mechanisms and the link between brand heritage and relational outcomes. This study aims to integrate research on brand heritage with the stereotype-content model (SCM) to offer a novel explanation of why and when consumers identify with heritage brands. Design/methodology/approach: Two quasi-experimental studies with consumers in Germany (N = 312 and N = 300) focus on multiple real brands to test the mediating roles of warmth and competence. Given the central role of anthropomorphism in brand applications of the SCM, two corresponding variables are examined as moderators, one relating to the brand (brand anthropomorphism) and the other relating to the individual (a person's feeling of loneliness). Category involvement, state anxiety, brand familiarity, past orientation and consumer age are included as controls. Findings: The findings indicate that warmth and competence mediate the brand heritage consumer–brand identification relationship. In addition, they highlight the moderating role of brand anthropomorphism and loneliness. Research limitations/implications: This study offers a novel process explanation for how brand heritage perceptions influence consumer–brand relationships, contingent upon loneliness and anthropomorphism. Practical implications: The findings help marketers better understand how and when warmth and competence transmit positive brand heritage effects, resulting in more favorable responses. Originality/value: To the best of the authors' knowledge, this work is among the first to adopt a stereotype-content and anthropomorphic perspective on consumer responses to brand heritage perceptions. [ABSTRACT FROM AUTHOR]

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المؤلفون: Wang, Xingchao¹ (AUTHOR), Wang, Shiyin¹ (AUTHOR), Wang, Hengzhe¹ (AUTHOR), Dong, Wanghao² (AUTHOR) DongWangHaoo@126.com

المصدر: Current Psychology. Jun2024, Vol. 43 Issue 23, p20250-20262. 13p.

مصطلحات موضوعية: JEALOUSY, RELATIONSHIP quality, INTIMACY (Psychology), YOUNG adults, AGGRESSION (Psychology), FEMALES

مستخلص: While an expanding corpus of empirical investigations has underscored the deleterious ramifications of partner phubbing on interpersonal communication and relationship quality, there remains a paucity of scholarly inquiry into its underlying internal mechanisms engendering such adverse outcomes. In light of this gap, based on cognitive appraisal theory, this study examined the effects of emotional factor (romantic jealousy) and behavioral factor (relational aggression) between young adults' partner phubbing and intimacy quality. A sample of 512 Chinese young adults who in love (202 males and 310 females, age range 19–25 accounts for 97.8%) were included in the study. Results indicated that, after controlling for relationship length, partner phubbing was significantly and negatively related to young adults' intimacy quality, and this relation was mediated by romantic jealousy and relational aggression. Moreover, the current study tested the role of sex by multi-group analysis. Results showed that females could suffer more from partner phubbing than males. Amidst the escalating prevalence of smartphones within romantic contexts, this pioneering study sets forth a novel proposition by establishing a crucial link between partner phubbing and the diminished intimacy quality experienced by young adults. Furthermore, the paper extensively deliberates on the theoretical underpinnings and practical ramifications of the obtained results. [ABSTRACT FROM AUTHOR]

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المؤلفون: Allen, Chloe E.¹ (AUTHOR), Nelson, Jackie A.¹ (AUTHOR) jackie.nelson@utdallas.edu, Villarreal, Deyaun L.¹ (AUTHOR)

المصدر: Cognition & Emotion. Jun2024, Vol. 38 Issue 4, p654-660. 7p.

مصطلحات موضوعية: RELATIONSHIP quality, MENTAL health, AFFECT (Psychology), PSYCHOSOCIAL functioning, PATHOLOGICAL psychology

مستخلص: Current research in developmental psychopathology has emphasised how emotion dynamics, such as affective variability, relate to psychosocial functioning. In this brief article, we examined mean differences in mothers' and adolescents' affective intensity and lability in positive and negative emotions and explored how these emotion dynamics related to depressive symptoms and mother-adolescent relationship quality. We administered individual surveys each day for one week to mother-adolescent dyads (N = 109) that inquired about positive and negative affective states. Affective intensity was measured by the mean across the week and lability by the standard deviation. Participants also reported on their depressive symptoms and adolescents reported on relationship quality. Results showed that positive affect was more intense and more variable than negative affect, and adolescents experienced more intense negative affective and less intense positive affect than mothers. Greater mother and adolescent negative affect intensity and less maternal positive affect intensity related to more depressive symptoms. Affective intensity in mothers and adolescents and affective lability in mothers related to mother-adolescent relationship quality. These findings extend the growing body of knowledge on individuals' affective intensity and variability by considering family dynamics. [ABSTRACT FROM AUTHOR]

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المؤلفون: de Oliveira Souza, Anselmo¹ (AUTHOR), Machado, Márcio Cardoso² (AUTHOR), Corrêa, Victor Silva² (AUTHOR), Vivaldini, Mauro² (AUTHOR) mavivald@gmail.com

المصدر: Supply Chain Forum: International Journal. Jun2024, Vol. 25 Issue 2, p197-212. 16p.

مصطلحات موضوعية: *SUPPLY chains, RELATIONSHIP quality

مستخلص: It is possible to assume that the governance instruments associated with a supply chain's information quality can lead the supply chain to the desired outcomes. Although previous studies have investigated the relationship between governance instruments and the supply chain, studies on governance instruments focused on supply chains' information quality are limited. Therefore, this paper seeks to investigate the relationship between governance instruments and information quality in the supply network. From a theoretical perspective, this paper proposes and tests three propositions in an empirical and qualitative study carried out in a public organisation. In doing so, this article makes three key contributions. First, the study shows that the contracts and control devices imposed by the public network studied aim to ensure the quality of information through formal instruments, favouring accuracy and accessibility. Second, trust and collaboration have distinct relationship on information quality; collaboration positively influences, and trust does not influence, the quality of information. Finally, unlike formal factors, accuracy and accessibility are more perceived in collaboration. [ABSTRACT FROM AUTHOR]

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المؤلفون: Khan, Imran¹ (AUTHOR) imrankaifi@gmail.com, Hollebeek, Linda D.^2,3,4 (AUTHOR), Fatma, Mobin¹ (AUTHOR), Islam, Jamid Ul⁵ (AUTHOR), Rather, Raouf Ahmad⁶ (AUTHOR), Shahid, Shadma⁷ (AUTHOR), Sigurdsson, Valdimar⁸ (AUTHOR)

المصدر: Journal of Marketing Management. Mar2023, Vol. 39 Issue 3/4, p275-297. 23p. 2 Diagrams, 2 Charts.

مصطلحات موضوعية: *CUSTOMER relations, *CUSTOMER loyalty programs, *LOYALTY, *MOBILE app developers, RELATIONSHIP quality, MOBILE apps, STRUCTURAL equation modeling

مستخلص: The growing use of mobile technologies is spawning firms' adoption of mobile relationship-building techniques, including via mobile apps. However, despite the rapid rise of these technologies, little remains known regarding consumers' mobile app- (vs. desktop browser) related behaviours, and this is therefore investigated in this paper. Specifically, we explore the effect of customer engagement (CE) and customer experience (CX) on customers' relationship quality/loyalty intention across mobile app- (vs. desktop browser)-based interactions. Using structural equation modelling, we analyse data collected from 420 customers. The results reveal a stronger positive association between CE/CX and relationship quality/loyalty intention for mobile app- (vs. desktop browser)-based interactions, revealing the former's strategic importance. We conclude by discussing key implications that arise from our analyses. [ABSTRACT FROM AUTHOR]

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المؤلفون: Bistricky, Steven L.¹ (AUTHOR) sbistric@uccs.edu, Sublett, Lisa W.² (AUTHOR), Moreno, Georgina L.³ (AUTHOR), Palmer, Lauren E.² (AUTHOR), Marek, Ryan J.² (AUTHOR)

المصدر: Psychological Reports. Aug2024, Vol. 127 Issue 4, p1771-1795. 25p.

مصطلحات موضوعية: RELATIONSHIP quality, CONFIRMATORY factor analysis, SELF-interest, PATH analysis (Statistics), STRUCTURAL models, PERSPECTIVE taking

مستخلص: Quiet ego is a relatively novel, increasingly studied, multi-dimensional concept characterized by a compassionate, interdependent worldview and an adaptive balance between self-interest and concern for others. Quiet ego has been associated with a range of characteristics that can promote relationship quality, responding effectively in the face of challenges, and greater well-being. However, it is currently unknown to what extent quiet ego translates across cultures and settings. The present research leverages cultural and organizational theories to evaluate the conceptual and structural validity of quiet ego for Latinx/Hispanic individuals in the U.S. and to examine relationships among quiet ego, work supervisor relationship quality, and goals in the workplace. Employed college student participants (n = 831; nLatinx/Hispanic = 305) completed an online survey, and collected data were subjected to confirmatory factor analysis and path analysis. Findings confirmed the overall structural model of quiet ego with four primary dimensions (perspective taking, inclusive identity, detached awareness, and growth-mindedness) and indicated that this structure did not differ between Latinx/Hispanic and non-Latinx/Hispanic subsamples. Further, results cohered with the proposed model suggesting that quiet ego might facilitate relationship quality with a workplace supervisor, which, in turn could foster balanced, intrinsically motivating perceptions that one's work goals benefit both oneself and others (mutual gain motivation). The study suggests that quiet ego may be a construct with meaning and utility in Latinx/Hispanic populations and in employment settings. However, further research is needed, and specific suggestions for future study are discussed. [ABSTRACT FROM AUTHOR]

: Copyright of Psychological Reports is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

المؤلفون: Shehu, Edlira¹ (AUTHOR) e.shehu@rug.nl, Veseli, Besarta² (AUTHOR), Clement, Michel² (AUTHOR), Winterich, Karen Page³ (AUTHOR)

المصدر: Journal of Service Research. Aug2024, Vol. 27 Issue 3, p346-363. 18p.

مصطلحات موضوعية: *NONPROFIT organizations, *FIELD research, *RELATIONSHIP marketing, *CUSTOMER retention, *EMPLOYEE retention, BLOOD donors, RELATIONSHIP quality

مستخلص: Blood donation services seek new strategies to improve donor relationships and increase donor retention. In this study, we propose a novel strategy that employs appeals with feedback on the use of blood donors' past donations. We theorize that this feedback increases the perceived relationship investment and, subsequently, the quality of the relationship with the blood donation service, thereby increasing redonations. An online experiment shows the positive effect of past donation use appeals on donation intention and transmission through perceived relationship investment and relationship quality. Three field studies with Red Cross Blood Donation Services confirm the effectiveness of past donation use appeals on redonation behavior compared with thank-you appeals and with a future donation use appeal. Past donation use appeals are effective for retention purposes, especially for more experienced donors and when sent shortly after the donation. Such appeals also lead to higher reactivation rates of inactive donors. In addition to having practical implications, the study contributes to the relationship and nonprofit service literature. [ABSTRACT FROM AUTHOR]

: Copyright of Journal of Service Research is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

المؤلفون: Minhong Kim¹ Minhong.kim@unt.edu, Youngmin Yoon², Zhang, James J.³

المصدر: Journal of Relationship Marketing. Apr-Jun2024, Vol. 23 Issue 2, p119-146. 28p.

مصطلحات موضوعية: *CHARITIES, *NONPROFIT organizations, *PROFESSIONAL sports, RELATIONSHIP quality, ALTRUISM

مستخلص: This research revised and validated the relationship quality construct in professional sport nonprofit organizations. A sequential exploratory mixed-methods design was employed. The qualitative methods identified preliminary themes of donors’ relationship quality perceptions toward professional sport nonprofits. The quantitative methods were employed to refine the relationship quality construct and investigate its influence on donation intention. The revised relationship quality instrument consisted of items measuring trustworthiness, commitment, sympathy, and friendliness. The relationship quality of nonprofit staff members had a stronger impact than that of professional athletes on donation intentions. The findings provide insights and offer practical implications for professional sport nonprofit managers. [ABSTRACT FROM AUTHOR]

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المؤلفون: Riady, Achmad¹ achmadriady77uncp@gmail.com, Farida, Ida² ida.farida@iain-bone.ac.id, Husna, Mutammimal¹ mutammimal.paiipi@gmail.com, Elvi¹ elvielvi122@gmail.com

المصدر: Journal of Economics, Technology & Business / Jurnal Ekonomi Teknologi & Bisnis (JETBIS). Mar2024, Vol. 3 Issue 3, p675-689. 15p.

مصطلحات موضوعية: *CUSTOMER loyalty, *STATISTICAL sampling, RELATIONSHIP quality, ISLAMIC law, ISLAMIC studies

مستخلص: This study aims to investigate the influence of certain factors on customer loyalty in using Bank Syariah Indonesia (BSI) KCP Makassar Unismuh products. The factors studied include Islamic branding, physical evidence, and relationship quality. The research was conducted from July to August 2023 using a descriptive quantitative approach. The data used in this study are primary data collected through the distribution of questionnaires, observation, and documentation. The sample of this study was selected by simple random sampling and consisted of 75 respondents. To analyze the data, this study used multiple linear regression and the SPSS version 20 application. The results showed that partially, Islamic branding has no significant effect on customer loyalty. However, physical evidence and relationship quality partially have a positive and significant influence on customer loyalty. Simultaneously, islamic branding, physical evidence, and relationship quality have a positive and significant effect on customer loyalty. The implications of this study indicate that factors such as Islamic branding, physical evidence, and relationship quality have a positive impact on customer loyalty in using BSI KCP Makassar Unismuh products. Although Islamic branding does not have a significant effect partially, other factors still make a good contribution to customer loyalty in using BSI products. [ABSTRACT FROM AUTHOR]

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