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1دورية أكاديمية
المصدر: Stephens , V , Benstead , A V , Goworek , H , Charles , E & Lukic , D 2024 , ' Theorising worker voice for supply chain justice – communication, representation and recognition ' , International Journal of Operations and Production Management . https://doi.org/10.1108/IJOPM-06-2023-0528Test
مصطلحات موضوعية: Conceptual, Worker Voice, Recognition, Social Justice, Sustainable Supply Chain, /dk/atira/pure/sustainabledevelopmentgoals/responsible_consumption_and_production, name=SDG 12 - Responsible Consumption and Production, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/1400/1405, name=Management of Technology and Innovation, /dk/atira/pure/subjectarea/asjc/1400/1408, name=Strategy and Management
الوصف: Purpose The paper explores the notion of worker voice in terms of its implications for supply chain justice. The paper proposes the value of the recognition perspective on social justice for framing workers’ experiences in global supply chains and identifies opportunities for the advancement of the worker voice agenda with recognition justice in mind. Design/methodology/approach The paper adopts a conceptual approach to explore the notion of worker voice in supply chains in terms of the recognition perspective on social justice. Findings Sustainable supply chain management (SSCM) scholarship has considered worker voice in terms of two key paradigms, which we term communication and representation. To address recognition justice for workers in global supply chains, the worker voice agenda must consider designing worker voice mechanisms to close recognition gaps for workers with marginalised identities; the shared responsibilities of supply chain actors to listen alongside the expectation of workers to use their voice; and the expansion of the concept of worker voice to cut across home-work boundaries. Originality/value The paper offers conceptual clarity on the emerging notion of worker voice in SSCM and is the first to interrogate the implications of recognition justice for the emergent worker voice agenda. It articulates key opportunities for future research to further operationalise worker voice upon a recognition foundation.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1108/IJOPM-06-2023-0528Test
https://researchonline.gcu.ac.uk/en/publications/65d994d2-770c-4db5-981a-06704f019963Test
https://researchonline.gcu.ac.uk/ws/files/87616516/83793996.pdfTest -
2دورية أكاديمية
المؤلفون: Galhoz, Inês, Ramos, Ricardo, Biscaia, Rui
المصدر: Galhoz , I , Ramos , R & Biscaia , R 2024 , ' Airline environmental sustainability actions and CSR impact on customer behavior ' , Research in Transportation Business and Management , vol. 53 , 101111 . https://doi.org/10.1016/j.rtbm.2024.101111Test
مصطلحات موضوعية: Airline companies, Corporate social responsibility, Customer behavior, Customer loyalty, Environmental sustainability, /dk/atira/pure/subjectarea/asjc/2000/2001, name=Economics, Econometrics and Finance (miscellaneous), /dk/atira/pure/subjectarea/asjc/1400/1403, name=Business and International Management, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/3300/3313, name=Transportation, /dk/atira/pure/subjectarea/asjc/1400/1409, name=Tourism, Leisure and Hospitality Management, /dk/atira/pure/subjectarea/asjc/1400/1408, name=Strategy and Management, /dk/atira/pure/subjectarea/asjc/1800/1803, name=Management Science and Operations Research, /dk/atira/pure/sustainabledevelopmentgoals/responsible_consumption_and_production, name=SDG 12 - Responsible Consumption and Production
الوصف: Sustainability and Corporate Social Responsibility (CSR) are growing concerns among passengers and airlines. However, the communication of such actions by airline companies is underexplored. Accordingly, this study aims to analyze airlines' CSR and Environmental Sustainability Actions (ESA) communications' impact on customer loyalty, through a Relationship Marketing (RM) perspective. Following a text-mining approach, 6181 Facebook comments were collected. A word frequency matrix was created from the collected data and used as input for PLS-SEM to test raised hypotheses. Results suggest that communication based on ESA and CSR positively affects behavioral loyalty and commitment. RM moderated ESA's communication impact on customer loyalty but not on the relationship between CSR communication and loyalty. These findings suggest that communicating environmental efforts positively affects customer loyalty, providing airline managers with valuable insights that should be considered within communication strategies to enhance return and customer retention.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1016/j.rtbm.2024.101111Test
https://researchportal.bath.ac.uk/en/publications/7acc50c9-a171-4019-b911-8bc0624b8723Test
https://purehost.bath.ac.uk/ws/files/315938072/Galhoz_Ramos_Biscaia_2024_Airline_sustainability_and_CSR_strategies.pdfTest
http://www.scopus.com/inward/record.url?scp=85188207326&partnerID=8YFLogxKTest -
3دورية أكاديمية
المؤلفون: Chen, Jie, Lewis, Michael
المصدر: Chen , J & Lewis , M 2024 , ' Trust and distrust in buyer–supplier relationships : an exploratory experimental study ' , International Journal of Operations and Production Management , vol. 44 , no. 2 , pp. 515-537 . https://doi.org/10.1108/IJOPM-12-2022-0773Test
مصطلحات موضوعية: Antecedents, Buyer–supplier relationships, Dependence, Distrust, Power, Relational norms, Trust, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/1400/1408, name=Strategy and Management, /dk/atira/pure/subjectarea/asjc/1400/1405, name=Management of Technology and Innovation
الوصف: Purpose: Although trust and distrust as distinct phenomena are of increasing interest to operations and supply chain management (OSCM) scholars, they have been inconsistently conceptualized and there is a lack of evidence regarding the distinctiveness of their respective antecedents. This study, therefore, focuses on one of the most widely accepted dimensions of trust, benevolence, to help more fully analyse (supplier) trust and distrust (in a buyer) and explore the effects of relational norms and structural power as specific antecedents. Design/methodology/approach: The study employed a scenario-based role-playing experimental method. The proposed hypotheses were tested using structural equation modelling. Findings: The results that while relational norms increase supplier trust, power asymmetry can simultaneously generate supplier distrust, support the coexistence of supplier trust and distrust in a buyer–supplier relationship. Originality/value: This study is one of the first to explore the antecedents of supplier trust and distrust in a buyer. It demonstrates that supplier trust and distrust can coexist when the relationship is characterized by relational norms and asymmetrical power. This opens important questions for future trust–distrust research.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1108/IJOPM-12-2022-0773Test
https://researchportal.bath.ac.uk/en/publications/3803c31e-bef2-4d5a-9add-e9d35040b3feTest
https://purehost.bath.ac.uk/ws/files/293238117/Chen_20and_20Lewis_202023_20trust_distrust_20IJOPM.pdfTest
http://www.scopus.com/inward/record.url?scp=85165296067&partnerID=8YFLogxKTest -
4دورية أكاديمية
المؤلفون: Yoshida, Masayuki, Biscaia, Rui, Uhrich, Sebastian, Gordon, Brian S., Huettermann, Marcel, Nakazawa, Makoto
المصدر: Yoshida , M , Biscaia , R , Uhrich , S , Gordon , B S , Huettermann , M & Nakazawa , M 2024 , ' Fan Engagement Behavior : Validation of a Theory-Based Scale ' , Journal of Sport Management , vol. 38 , no. 2 , pp. 133-150 . https://doi.org/10.1123/jsm.2023-0075Test
مصطلحات موضوعية: customer engagement, customer engagement behavior, scale development, spectator sport, /dk/atira/pure/subjectarea/asjc/3600/3612, name=Physical Therapy, Sports Therapy and Rehabilitation, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/1400/1407, name=Organizational Behavior and Human Resource Management, /dk/atira/pure/subjectarea/asjc/2700/2732, name=Orthopedics and Sports Medicine, /dk/atira/pure/sustainabledevelopmentgoals/good_health_and_well_being, name=SDG 3 - Good Health and Well-being
الوصف: In this research, we conducted two studies to validate a multidimensional scale of fan engagement behavior. In Study 1, we generated survey items through a systematic review of the relevant literature, collected data from fans of professional baseball (n = 319) and soccer (n = 301), and provided evidence for the construct and concurrent validity of the scale composed of six dimensions. In Study 2, we reassessed construct validity in professional baseball (n = 582) and found that fan engagement behavior was represented by the proposed six dimensions with a final list of 21 items. Further, our predictive analysis throughout a season showed that fan engagement behavior fully mediated the relationship between predictor (team identification and awareness of fan engagement initiatives) and outcome variables (media viewing frequency, attendance frequency, and flourishing). The developed scale advances our understanding of fans’ voluntary actions that are culturally embedded in spectator sport.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1123/jsm.2023-0075Test
https://researchportal.bath.ac.uk/en/publications/c3cd3b60-cdf4-4ea5-a99e-ba5113e418c0Test
https://purehost.bath.ac.uk/ws/files/300007721/post_print_version_RB.pdfTest
http://www.scopus.com/inward/record.url?scp=85185784046&partnerID=8YFLogxKTest -
5دورية أكاديمية
المؤلفون: Yang, Yuyi, Michael Gadd, Geoffrey, Gu, Ji-Dong, Zhang, Weihong, Zhang, Quanfa, Liu, Wenzhi, Wan, Wenjie
المصدر: Yang , Y , Michael Gadd , G , Gu , J-D , Zhang , W , Zhang , Q , Liu , W & Wan , W 2023 , ' Spatial difference in phoD-harboring bacterial landscape between soils and sediments along the Yangtze River ' , Ecological Indicators , vol. 153 , 110447 . https://doi.org/10.1016/j.ecolind.2023.110447Test
مصطلحات موضوعية: Biogeographic distribution, Coexistence pattern, Environmental breadth, Organic phosphorus mineralization, Phylogenetic signal, Stochastic processes, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/1100/1105, name=Ecology, Evolution, Behavior and Systematics, /dk/atira/pure/subjectarea/asjc/2300/2303
الوصف: Deciphering biogeographical patterns of alkaline phosphatase (phoD)-harboring bacteria is essential to understand organic phosphorus mineralization. However, it is poorly understood about distribution pattern and diversity maintenance mechanisms of phoD-harboring bacteria (PHB) in watershed ecosystems. Here, we estimated ecological processes shaping landscape of PHB in soils and sediments along the Yangtze River. The PHB community similarity decayed against higher geographical distance at taxonomic and phylogenetic levels, and larger compositional variation in PHB community were found in sediments only. The PHB displayed higher α-diversities, broader environmental breadths, higher community stability, and stronger species replacement in soils. Conversely, PHB showed stronger phylogenetic signals in sediments. Stochastic and differentiating processes dominated community assemblies of PHB in both soils and sediments. Electrical conductivity displayed decisive roles in shaping PHB diversity for soils and sediments at taxonomic and phylogenetic levels. Our results emphasized differences in distribution patterns of PHB between soils and sediments, and highlighted ecological processes shaping landscapes of PHB in soils and sediments along the Yangtze River. The phosphorus cycling-related findings might be helpful to estimate ecological potential of a watershed ecosystem and could provide new insights for ecological protection policy for the Yangtze River.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1016/j.ecolind.2023.110447Test
https://discovery.dundee.ac.uk/en/publications/a581b06f-f6a3-4312-a5c6-ff216aa3dbebTest
https://discovery.dundee.ac.uk/ws/files/105056749/1_s2.0_S1470160X23005897_main.pdfTest
http://www.scopus.com/inward/record.url?scp=85161274841&partnerID=8YFLogxKTest -
6دورية أكاديمية
المؤلفون: Malinverno, Luca, Barros, Vesna, Ghisoni, Francesco, Visonà, Giovanni, Kern, Roman, Nickel, Philip J., Ventura, Barbara Elvira, Šimić, Ilija, Stryeck, Sarah, Manni, Francesca, Ferri, Cesar, Jean-Quartier, Claire, Genga, Laura, Schweikert, Gabriele, Lovrić, Mario, Rosen-Zvi, Michal
المصدر: Malinverno , L , Barros , V , Ghisoni , F , Visonà , G , Kern , R , Nickel , P J , Ventura , B E , Šimić , I , Stryeck , S , Manni , F , Ferri , C , Jean-Quartier , C , Genga , L , Schweikert , G , Lovrić , M & Rosen-Zvi , M 2023 , ' A historical perspective of biomedical explainable AI research ' , Patterns , vol. 4 , no. 9 , 100830 . https://doi.org/10.1016/j.patter.2023.100830Test
مصطلحات موضوعية: artificial intelligence, coronavirus, COVID-19, decision-making, DSML 2: Proof-of-concept: Data science output has been formulated, implemented, and tested for one domain/problem, explainability, foundation models, machine learning, meta-review, PRISMA, trustworthiness, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences
الوصف: The black-box nature of most artificial intelligence (AI) models encourages the development of explainability methods to engender trust into the AI decision-making process. Such methods can be broadly categorized into two main types: post hoc explanations and inherently interpretable algorithms. We aimed at analyzing the possible associations between COVID-19 and the push of explainable AI (XAI) to the forefront of biomedical research. We automatically extracted from the PubMed database biomedical XAI studies related to concepts of causality or explainability and manually labeled 1,603 papers with respect to XAI categories. To compare the trends pre- and post-COVID-19, we fit a change point detection model and evaluated significant changes in publication rates. We show that the advent of COVID-19 in the beginning of 2020 could be the driving factor behind an increased focus concerning XAI, playing a crucial role in accelerating an already evolving trend. Finally, we present a discussion with future societal use and impact of XAI technologies and potential future directions for those who pursue fostering clinical trust with interpretable machine learning models.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1016/j.patter.2023.100830Test
https://discovery.dundee.ac.uk/en/publications/839c69ca-1cb3-4cd3-9800-2342e4c78886Test
https://discovery.dundee.ac.uk/ws/files/108107812/1-s2.0-S266638992300199X-main_1_.pdfTest
http://www.scopus.com/inward/record.url?scp=85170577935&partnerID=8YFLogxKTest -
7دورية أكاديمية
المؤلفون: Dahlmann, Frederik, Brammer, Steve, Roehrich, Jens
المصدر: Dahlmann , F , Brammer , S & Roehrich , J 2023 , ' Navigating the “performing-organizing” paradox : Tensions between supply chain transparency, coordination, and scope 3 GHG emissions performance ' , International Journal of Operations & Production Management , vol. 43 , no. 11 , 43 , pp. 1757-1780 . https://doi.org/10.1108/IJOPM-09-2022-0622Test
مصطلحات موضوعية: Climate change, Legitimacy, Paradox theory, Scope 3 emissions, Supply chain transparency, Tensions, /dk/atira/pure/subjectarea/asjc/1400/1405, name=Management of Technology and Innovation, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/1400/1408, name=Strategy and Management, /dk/atira/pure/sustainabledevelopmentgoals/climate_action, name=SDG 13 - Climate Action
الوصف: Purpose Drawing on paradox theory and the category of the “performing-organizing” paradox, the study investigates the tensions firms experience in the context of organizing the processes involved in managing their indirect GHG emissions. Design/methodology/approach The authors develop hypotheses to explain why the paradox elements of supply chain transparency and supply chain coordination affect firms' ability to reduce their indirect supply chains GHG emissions. Using a two-stage method based on data from Refinitiv and CDP for 2002 to 2021, the authors test this study’s hypotheses through panel regression analyses. Findings While greater transparency experience with scope 3 emissions disclosure, GSCM practices and broader supply chain engagement are all associated with higher levels of scope 3 emissions levels, both long-term transparency experience and GSCM practices are also associated with relative reductions in scope 3 emissions over time. Practical implications Given growing pressures on firms to demonstrate both transparency and legitimacy regarding their scope 3 emissions, firms must understand the characteristics of this paradox as this has implications for how emissions performance is perceived and managed. This study's results suggested that firms need to take both a long-term perspective and effectively communicate the differences involved in reporting their emissions performance to avoid unwarranted criticism. Originality/value Filling a gap in sustainable OSCM studies by providing large-scale quantitative insights into the relationships between organizing and performing, the authors demonstrate that the processes involved in firms' efforts of measuring and managing their indirect scope 3 emissions are paradoxically affected by whether performance outcomes are specified as annual absolute levels of scope 3 emissions, or relative changes over time.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1108/IJOPM-09-2022-0622Test
https://researchportal.bath.ac.uk/en/publications/0e1e570e-4640-4c35-850d-9ca820bfcabdTest
https://purehost.bath.ac.uk/ws/files/284718018/PDF_Proof.PDFTest
http://www.scopus.com/inward/record.url?scp=85164340757&partnerID=8YFLogxKTest -
8دورية أكاديمية
المؤلفون: Canato, Federico, Graham, Gary, Roehrich, Jens, Vereecke, Ann
المصدر: Canato , F , Graham , G , Roehrich , J & Vereecke , A 2023 , ' Impact Pathways : A home for insights from relevant and impactful Operations and Supply Chain Management research ' , International Journal of Operations & Production Management , vol. 43 , no. 13 , pp. 270-288 . https://doi.org/10.1108/IJOPM-03-2023-0163Test
مصطلحات موضوعية: Impact, Impact pathways, Industry, Policy, Practice, Research, Research agenda, Theory, /dk/atira/pure/subjectarea/asjc/1400/1405, name=Management of Technology and Innovation, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/1400/1408, name=Strategy and Management
الوصف: Purpose: International Journal of Operations and Production Management (IJOPM)'s Impact Pathway (IP) section has been launched in 2020 to host short contributions grounded in current managerial practices and/or policy development, challenging established operations and supply chain management (OSCM) knowledge and highlighting innovative and relevant research directions. This commentary reflects on the achievements of the section, delineates the key features of IP papers and stimulates further development. Design/methodology/approach: This commentary provides a brief overview of the IJOPM's IP section, taking stock of the contributions that have been published so far, analysing their topics, methodologies, insights and impact. Findings: The 19 contributions published over the last three years have dealt with a variety of emerging topics, ranging from the COVID-19 response to additive manufacturing, leveraging on key evidence from managerial practice that challenges consolidated knowledge and theory, providing clear research directions as well as managerial and/or policy guidelines. Originality/value: The commentary reflects on the importance of phenomenon-driven research that seeks to bridge the gap between theory and practice, thus increasing the impact and reach of OSCM research. This is a call for contributions from scholars, business leaders and policymakers to develop further impact-oriented research.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1108/IJOPM-03-2023-0163Test
https://researchportal.bath.ac.uk/en/publications/2094a4c8-8f70-4d2d-b0ba-6eabf50f296fTest
https://purehost.bath.ac.uk/ws/files/285236044/IP_commentary_anonymous_R1.pdfTest
http://www.scopus.com/inward/record.url?scp=85168322751&partnerID=8YFLogxKTest -
9دورية أكاديمية
المؤلفون: Lin, Yong, Chen, Anlan, Zhong, Shuya, Giannikas, Vaggelis, Lomas, Carl, Worth, Tracey
المصدر: Lin , Y , Chen , A , Zhong , S , Giannikas , V , Lomas , C & Worth , T 2023 , ' Service supply chain resilience : a social-ecological perspective on last-mile delivery operations ' , International Journal of Operations & Production Management , vol. 43 , no. 1 , pp. 140-165 . https://doi.org/10.1108/IJOPM-03-2022-0180Test
مصطلحات موضوعية: Last-mile delivery, Service supply chain resilience, Social-ecological perspective, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/1400/1408, name=Strategy and Management, /dk/atira/pure/subjectarea/asjc/1400/1405, name=Management of Technology and Innovation, /dk/atira/pure/sustainabledevelopmentgoals/good_health_and_well_being, name=SDG 3 - Good Health and Well-being
الوصف: Purpose: Considering the last-mile delivery service supply chain as a social-ecological system rather than just a firm-based service system, this research exploit the COVID-19 pandemic disruption to investigate how the supply chain develops resilience from a viewpoint that integrates a social-ecological perspective with the traditional engineering one. Design / methodology / approach: This research adopt a multi-case study approach using qualitative data collected via semi-structured interviews with executive-level managers from nine leading UK last-mile delivery companies. Data analysis is guided by a research framework which is developed by combining the social-ecological perspective with the structure–conduct–performance paradigm. This framework aids the investigation of the impacts of external challenges on companies' resilience strategies and practices, as well as performance, in response to disruptions. Findings: The research identifies three distinct pathways to resilience development: stabilization, focussing on bouncing back to the original normal; adaptation, involving evolutionary changes to a new normal; transformation, involving revolutionary changes in pursuit of a new normal-plus. Three strategic orientations are identified as operating across these pathways: people orientation, digital orientation, and learning orientation. Originality / value: In contrast to the manufacturing supply chain focus of most current research, this research concentrates on the service supply chain, investigating its resilience with a social-ecological perspective alongside the traditional engineering one.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1108/IJOPM-03-2022-0180Test
https://researchportal.bath.ac.uk/en/publications/7d9e241b-2d55-4a6c-a2b6-4be4c3188a54Test
https://purehost.bath.ac.uk/ws/files/248933604/Last_mile_delivery_resilience_Accepted.pdfTest
http://www.scopus.com/inward/record.url?scp=85139933650&partnerID=8YFLogxKTest -
10دورية أكاديمية
المصدر: Hoque Tania , M , Kaiser , M S , Abu-Hassan , K & Hossain , M A 2023 , ' Pathological test type and chemical detection using deep neural networks : a case study using ELISA and LFA assays ' , Journal of Enterprise Information Management , vol. 36 , no. 3 , pp. 790-817 . https://doi.org/10.1108/JEIM-01-2020-0038Test
مصطلحات موضوعية: Colourimetric test, Computer vision, Diagnosis, Machine learning, Point-of-care system, Pre-trained model, /dk/atira/pure/subjectarea/asjc/1800/1800, name=General Decision Sciences, /dk/atira/pure/subjectarea/asjc/1700/1710, name=Information Systems, /dk/atira/pure/subjectarea/asjc/1400/1405, name=Management of Technology and Innovation
الوصف: Purpose: The gradual increase in geriatric issues and global imbalance of the ratio between patients and healthcare professionals have created a demand for intelligent systems with the least error-prone diagnosis results to be used by less medically trained persons and save clinical time. This paper aims at investigating the development of image-based colourimetric analysis. The purpose of recognising such tests is to support wider users to begin a colourimetric test to be used at homecare settings, telepathology and so on. Design/methodology/approach: The concept of an automatic colourimetric assay detection is delivered by utilising two cases. Training deep learning (DL) models on thousands of images of these tests using transfer learning, this paper (1) classifies the type of the assay and (2) classifies the colourimetric results. Findings: This paper demonstrated that the assay type can be recognised using DL techniques with 100% accuracy within a fraction of a second. Some of the advantages of the pre-trained model over the calibration-based approach are robustness, readiness and suitability to deploy for similar applications within a shorter period of time. Originality/value: To the best of the authors’ knowledge, this is the first attempt to provide colourimetric assay type classification (CATC) using DL. Humans are capable to learn thousands of visual classifications in their life. Object recognition may be a trivial task for humans, due to photometric and geometric variabilities along with the high degree of intra-class variabilities, it can be a challenging task for machines. However, transforming visual knowledge into machines, as proposed, can support non-experts to better manage their health and reduce some of the burdens on experts.
وصف الملف: application/pdf
الإتاحة: https://doi.org/10.1108/JEIM-01-2020-0038Test
https://researchportal.bath.ac.uk/en/publications/1ed13c53-aca7-44c7-b539-82ad909e203dTest
https://purehost.bath.ac.uk/ws/files/211853812/JEIM_final_draft.pdfTest
http://www.scopus.com/inward/record.url?scp=85088786077&partnerID=8YFLogxKTest
