التفاصيل البيبلوغرافية
| العنوان: |
Customer Engagement Research in Hospitality and Tourism: A Systematic Review |
| المؤلفون: |
Chen, Shuping, Han, Xiaoyun, Bilgihan, Anil, Okumus, Fevzi |
| المصدر: |
Faculty Scholarship and Creative Works |
| بيانات النشر: |
STARS |
| سنة النشر: |
2021 |
| المجموعة: |
University of Central Florida (UCF): STARS (Showcase of Text, Archives, Research & Scholarship) |
| مصطلحات موضوعية: |
content analysis, Customer engagement, hospitality and tourism, nvivo, slr, Hospitality Administration and Management, Tourism and Travel |
| الوصف: |
Based on a systematic literature (SLR) and content analysis, this article offers a critical review of customer engagement (CE) research in English and Chinese hospitality and tourism management literature. This article discusses CE research by identifying temporal scope, country of origin distributions, theoretical perspectives and conceptualizations. Research streams of CE are also discussed from the perspective of context, mode and process, antecedents and consequences. The current study suggests that CE is an important research topic in the hospitality and tourism field. There has been a shift from "customer" to "tourist" and "visitor". CE in hospitality and tourism has been explored both in the context of offline and online. This study provides specific theoretical implications and suggestions for future research. |
| نوع الوثيقة: |
text |
| اللغة: |
English |
| العلاقة: |
https://stars.library.ucf.edu/ucfscholar/1040Test |
| الإتاحة: |
https://stars.library.ucf.edu/ucfscholar/1040Test |
| رقم الانضمام: |
edsbas.F79DC5D8 |
| قاعدة البيانات: |
BASE |
