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1دورية أكاديمية
المؤلفون: Grover, Varun1, Kettinger, William J.2
المصدر: Journal of Management Information Systems. Summer97, Vol. 14 Issue 1, p9-12. 4p.
مصطلحات موضوعية: *REENGINEERING (Management), *BUSINESS process outsourcing, *CHANGE management, *ORGANIZATION, *TEAMS in the workplace, *EMPIRICAL research
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2دورية أكاديمية
المؤلفون: Kettinger, William J.1 bill.kettinger@memphis.edu, Marchand, Donald A.2 marchand@imd.ch
المصدر: Information Systems Journal. Sep2011, Vol. 21 Issue 5, p385-406. 22p. 2 Diagrams, 4 Charts.
مصطلحات موضوعية: *INFORMATION resources management, *EMPIRICAL research, *SENIOR leadership teams, *DATA mining, *DECISION making
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3دورية أكاديمية
المؤلفون: Kettinger, William J.1 bill.kettinger@memphis.edu, Park, Sung-Hee “Sunny”2, Smith, Jeffery3
المصدر: Information & Management. Aug2009, Vol. 46 Issue 6, p335-341. 7p.
مصطلحات موضوعية: *INFORMATION resources management, *QUALITY of service, *CUSTOMER retention, *CUSTOMER satisfaction, *EMPIRICAL research, INFORMATION services research