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1رسالة جامعية
المؤلفون: Alharbi, Majed Salem S.
المساهمون: Kamal, M., Dey, B.
مصطلحات موضوعية: 658.8, Loyalty, Customer satisfaction, Expectation confirmation theory
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2دورية أكاديمية
المصدر: Journal of Hospitality and Tourism Technology, 2020, Vol. 11, Issue 3, pp. 529-542.
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3دورية أكاديمية
المؤلفون: Liang, Ruoyu, Guo, Wei, Zhang, Linghao
المصدر: Internet Research, 2019, Vol. 30, Issue 2, pp. 487-510.
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4دورية أكاديمية
المؤلفون: Bhattacherjee, Anol
المصدر: MIS Quarterly, 2001 Sep 01. 25(3), 351-370.
الوصول الحر: https://www.jstor.org/stable/3250921Test
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5رسالة جامعية
المؤلفون: Forssell, Louise, Ratjen, Björn
مصطلحات موضوعية: Customer satisfaction, customer expectation, chatbot performance, Expectation Confirmation Model (ECM), exploratory research, underlying factors, Business Administration, Företagsekonomi
وصف الملف: application/pdf
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6دورية أكاديمية
المؤلفون: Min Han, Jiacong Wu, Yu Wang, Mingying Hong
المصدر: Journal of Open Innovation: Technology, Market, and Complexity; Volume 4; Issue 4; Pages: 46
مصطلحات موضوعية: brand community, customer perceived benefits, user’s continuance intention, customer satisfaction, expectation confirmation theory
وصف الملف: application/pdf
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7
المؤلفون: Gaurav Gupta, Weng Marc Lim, Baidyanath Biswas, Rohit Gupta
المصدر: Electronic Markets. 32:1463-1484
مصطلحات موضوعية: Marketing, Service (business), Economics and Econometrics, Service quality, Knowledge management, Expectation confirmation theory, Vendor, business.industry, media_common.quotation_subject, Computer Science Applications, SERVQUAL, Management of Technology and Innovation, Loyalty, Continuance, Customer satisfaction, Business, Business and International Management, media_common
الوصول الحر: https://explore.openaire.eu/search/publication?articleId=doi_________::329672249e3235769d90b83eb3839c3fTest
https://doi.org/10.1007/s12525-021-00486-zTest -
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المؤلفون: Sean Xin Xu, Liwei Chen, J.J. Po-An Hsieh, Arun Rai
المصدر: MIS Quarterly. 45:719-754
مصطلحات موضوعية: Service (business), Information Systems and Management, Knowledge management, Expectation confirmation theory, business.industry, Context (language use), Differential (mechanical device), Customer relationship management, Computer Science Applications, Management Information Systems, Face-to-face, Customer satisfaction, Business, Adaptation (computer science), Information Systems
الوصول الحر: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e6fc991a975365c4280d0abd9dd4c018Test
https://doi.org/10.25300/misq/2021/13265Test -
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المؤلفون: Soyoung Oh, Honggeun Ji, Jina Kim, Eunil Park, Angel P. del Pobil
مصطلحات موضوعية: expectation-confirmation theory, General Computer Science, customer satisfaction, deep learning, Social Sciences (miscellaneous), multimodality
الوصول الحر: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e30903dd5114011d5870ab342a24e176Test
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10
المؤلفون: Jung-Kuei Hsieh
المصدر: Journal of Business Research. 121:195-208
مصطلحات موضوعية: Marketing, Service (business), Disappointment, Expectation confirmation theory, 05 social sciences, Advertising, Structural equation modeling, Loyalty business model, 0502 economics and business, medicine, 050211 marketing, Customer satisfaction, medicine.symptom, Psychology, Mobile device, 050203 business & management, Mobile service
الوصول الحر: https://explore.openaire.eu/search/publication?articleId=doi_________::852068311902ae432c594225fd4f515eTest
https://doi.org/10.1016/j.jbusres.2020.08.033Test