دورية أكاديمية
Business environment, CRM, and sustainable performance of construction industry in New Zealand: A linear regression model
| العنوان: | Business environment, CRM, and sustainable performance of construction industry in New Zealand: A linear regression model |
|---|---|
| المؤلفون: | Alqudah HE, Poshdar M, Oyewobi L, Rotimi JOB, Tookey J |
| بيانات النشر: | MDPI AG |
| سنة النشر: | 2021 |
| المجموعة: | Massey University: Massey Research Online |
| مصطلحات موضوعية: | organisational sustainable performance, business environment, customer relationship management, determinants of performance, performance differential, regression model, 12 Built Environment and Design |
| الوصف: | Is OA (cc by) - waiting for working DOI ; Increasing fragmentation of the construction industry makes it riskier and more competitive. Construction management researchers have become intrigued by the factors influencing performance differentials due to such fierce competition. This study examines the relationships between the business environment and customer relationship management and their effect on construction organisations sustainable performance. It develops a model to explain performance differential between construction organisations in New Zealand by using the linear regression technique. A questionnaire was administered to professionals within construction organisations. A total of 101 usable responses were analyzed for descriptive statistics and correlations. Following the balanced scorecard performance metric, the organisations’ sustainable performance was measured using customers, financials, internal processes, and growth and learning metrics. Results indicated that environmental dynamism had a significant regression with internal business processes and perspectives on learning and growth, with 0.259 and 0.607, respectively. CRM was significantly associated with financial (0.327), customer (0.373), and internal business process (0.451) perspectives. This study provides an integrative framework to construction enterprises, and determinants of organisational sustainable performance, which are substantial developments in the current literature on CRM practices. Given the significance of the construction sector to the global economy, ecology, and social well-being, its sustainable performance can lead to a sustainable future for communities. ; Published |
| نوع الوثيقة: | article in journal/newspaper |
| اللغة: | unknown |
| تدمد: | 2071-1050 |
| العلاقة: | https://www.mdpi.com/2071-1050/13/23/13121Test; SUSTAINABILITY; http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000734663600001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=c5bb3b2499afac691c2e3c1a83ef6fefTest; ARTN 13121; SUSTAINABILITY, 2021, 13 (23); 449750; Massey_Dark |
| DOI: | 10.3390/su132313121 |
| الإتاحة: | https://doi.org/10.3390/su132313121Test http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000734663600001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=c5bb3b2499afac691c2e3c1a83ef6fefTest |
| رقم الانضمام: | edsbas.44DE6540 |
| قاعدة البيانات: | BASE |
Full Text Finder | تدمد: | 20711050 |
|---|---|
| DOI: | 10.3390/su132313121 |