دورية أكاديمية

The role of free wireless fidelity (Wi-Fi) service, food quality, and servicescape toward customer satisfaction

التفاصيل البيبلوغرافية
العنوان: The role of free wireless fidelity (Wi-Fi) service, food quality, and servicescape toward customer satisfaction
المؤلفون: Rizal Ula Ananta Fauzi
المصدر: Asian Journal of Social Science Research, Vol 2, Iss 2 (2019)
بيانات النشر: UNITAR International University, 2019.
سنة النشر: 2019
المجموعة: LCC:Social Sciences
مصطلحات موضوعية: customer satisfaction food quality, free wireless fidelity, servicescape, Social Sciences
الوصف: Culinary tourism is still one of the people's choices in Indonesia. Many culinary businesses field requires competitive strategies to get an edge. The purpose of this study was to examine the effect of Free Wireless Fidelity (Wifi) services, Food Quality and ServiceScape toward Customer Satisfaction. This research was conducted in 4 cafes in Madiun with a sample of 125 respondents. We use multiple regression statistical analyses were performed in this study. The research indicates that the Free Wireless Fidelity (Wi-Fi) Service and Servicescape have a positive influence on Customer Satisfaction. While food quality has no effect on customer satisfaction in Madiun Cafe. Consumers prefer the service and atmosphere provided rather than the type of food offered by the café. so that it can be considered by businesses to determine marketing strategies to satisfy consumers.
نوع الوثيقة: article
وصف الملف: electronic resource
اللغة: English
تدمد: 2600-9706
العلاقة: https://ajssr.unitar.my/doc/vol2i2/2122.pdfTest; https://doaj.org/toc/2600-9706Test
الوصول الحر: https://doaj.org/article/5e1bef4de4854e48bf9129c04c4ef654Test
رقم الانضمام: edsdoj.5e1bef4de4854e48bf9129c04c4ef654
قاعدة البيانات: Directory of Open Access Journals