Patients’ Satisfaction by SmileInTM Totems in Radiotherapy: A Two-Year Mono-Institutional Experience
| العنوان: | Patients’ Satisfaction by SmileInTM Totems in Radiotherapy: A Two-Year Mono-Institutional Experience |
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| المؤلفون: | Gian Carlo Mattiucci, Maria Antonietta Gambacorta, Elisa Zane, Andrea D'Aviero, Angela Romano, Mario Balducci, Vincenzo Valentini, Loredana Dinapoli, Pierluigi Malavasi, Luca Boldrini, Alfredo Cesario, Angela Tenore, Giuditta Chiloiro |
| المصدر: | Healthcare Healthcare, Vol 9, Iss 1268, p 1268 (2021) Volume 9 Issue 10 |
| بيانات النشر: | MDPI, 2021. |
| سنة النشر: | 2021 |
| مصطلحات موضوعية: | Leadership and Management, media_common.quotation_subject, Health Informatics, Hospital performance, Article, best clinical practice, Punctuality, Health Information Management, quality of care, Radiation oncology, Health care, medicine, Quality (business), Quality of care, PREMs, Lean Six Sigma, radiotherapy, media_common, Settore MED/36 - DIAGNOSTICA PER IMMAGINI E RADIOTERAPIA, business.industry, Health Policy, personalized medicine, medicine.disease, Monitor quality, Medicine, Medical emergency, business, Psychology |
| الوصف: | Background: Patient’s satisfaction is recognized as an indicator to monitor quality in healthcare services. Patient-reported experience measures (PREMs) may contribute to create a benchmark of hospital performance by assessing quality and safety in cancer care. Methods: The areas of interest assessed were: patient-centric welcome perception (PCWP), punctuality, professionalism and comfort using the Lean Six Sigma (LSS) methodology. The RAMSI (Radioterapia Amica Mia SmileINTM (SI) My Friend RadiotherapySI), project provided for the placement of SI totems with four push buttons using HappyOrNot technology in a high-volume radiation oncology (RO) department. The SI technology was implemented in the RO department of the Fondazione Policlinico Universitario A. Gemelli IRCCS. SI totems were installed in different areas of the department. The SI Experience Index was collected, analyzed and compared. Weekly and monthly reports were created showing hourly, daily and overall trends. Results: From October 2017 to November 2019, a total of 42,755 votes were recorded: 8687, 10,431, 18,628 and 5009 feedback items were obtained for PCWP, professionalism, punctuality, and comfort, respectively. All areas obtained a SI-approved rate ≥ 8.0. Conclusions: The implementation of the RAMSI system proved to be doable according to the large amount of feedback items collected in a high-volume clinical department. The application of the LSS methodology led to specific corrective actions such as modification of the call-in-clinic system during operations planning. In order to provide healthcare optimization, a multicentric and multispecialty network should be defined in order to set up a benchmark. |
| وصف الملف: | application/pdf |
| اللغة: | English |
| تدمد: | 2227-9032 |
| الوصول الحر: | https://explore.openaire.eu/search/publication?articleId=doi_dedup___::6adbc9e1ac86310eead3bced6d10b5feTest http://europepmc.org/articles/PMC8535794Test |
| حقوق: | OPEN |
| رقم الانضمام: | edsair.doi.dedup.....6adbc9e1ac86310eead3bced6d10b5fe |
| قاعدة البيانات: | OpenAIRE |
| تدمد: | 22279032 |
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