التفاصيل البيبلوغرافية
| العنوان: |
Customer Service Analysis : Case: Sky Club Department of Yeti Airlines, Nepal |
| المؤلفون: |
Chiluwal, Debendra |
| المساهمون: |
Laurea-ammattikorkeakoulu |
| بيانات النشر: |
Laurea-ammattikorkeakoulu |
| سنة النشر: |
2014 |
| المجموعة: |
Theseus.fi (Open Repository of the Universities of Applied Sciences / Ammattikorkeakoulujen julkaisuarkisto) |
| مصطلحات موضوعية: |
Customer, Customer satisfaction, service quality, customer service, Business Management, fi=Liiketalous, hallinto ja markkinointi|sv=Företagsekonomi, förvaltning och marknadsföring|en=Business Management, Administration and Marketing, Degree Programme in Business Management |
| الوصف: |
In recent year, competition in business field is significantly growing and an organization cannot focus only on price but also they have to focus on customer service and satisfaction level. The objective of this thesis is to find out the level of customer service experience and satisfaction and provide suggestions for the future development. Customer service and customer satisfaction are relates to each other. Therefore, good customer service can get high level of customer satisfaction. A high level of customer satisfaction ensures the benefits of the company. It can assist the company to assure that what kind of customers are getting and what their needs are. So that a company can made their service package according to their customers and their needs. The theoretical perspectives, this thesis includes definition of customer satisfaction, customer service and service quality. Theory composed to create a good customer satisfaction through customer service and service quality. The analysis of the study is accomplished to measure the customer satisfaction level and customer service by research data. The study of survey results showed that the satisfaction level of customer service of Sky Club of Yeti Airlines is in a good position. Customers suggest that company should maintain the quality of internet service in a better way. According to the questionnaire, attitude of employees seems in a good position. This study ends with some suggestions about the online ticketing system, focus on retaining and satisfying the present members from switching to other airlines by providing better services. |
| نوع الوثيقة: |
bachelor thesis |
| اللغة: |
English |
| العلاقة: |
URN:NBN:fi:amk-201403143172; http://www.theseus.fi/handle/10024/71477Test; 10024/269 |
| الإتاحة: |
http://www.theseus.fi/handle/10024/71477Test |
| حقوق: |
All rights reserved |
| رقم الانضمام: |
edsbas.87AC06F5 |
| قاعدة البيانات: |
BASE |
