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1دورية أكاديميةCall centers as lean service environments: job-related strain and the mediating role of work design.
المؤلفون: Sprigg, Christine A.1 c.a.sprigg@sheffield.ac.uk, Jackson, Paul R.2
المصدر: Journal of Occupational Health Psychology. Apr2006, Vol. 11 Issue 2, p197-212. 16p.
مصطلحات موضوعية: *CALL centers, *CUSTOMER services, *WORK design, *TASK analysis, PSYCHOLOGICAL stress, TIME pressure
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2دورية أكاديمية
المؤلفون: Jackson, Paul R.1, Wall, Toby D.1, Martin, Robin1, Davids, Keith2
المصدر: Journal of Applied Psychology. Oct93, Vol. 78 Issue 5, p753-762. 11p.
مصطلحات موضوعية: *JOB descriptions, *PRODUCTION (Economic theory), *PROBLEM solving, *EMPLOYMENT discrimination, COGNITION, COMMITMENT (Psychology), RESPONSIBILITY
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3دورية أكاديمية
المؤلفون: Wall, Toby D.1, Jackson, Paul R.1, Davids, Keith1
المصدر: Journal of Applied Psychology. Jun92, Vol. 77 Issue 3, p353-362. 10p.
مصطلحات موضوعية: *ROBOTICS, *FAULT-tolerant computing, *JOB analysis, *WAGE payment systems, *TASK analysis, *MANAGEMENT
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4دورية أكاديمية
المؤلفون: Jackson, Paul R.1, Stafford, Elizabeth M.1, Banks, Michael H.1, Warr, Peter B.1
المصدر: Journal of Applied Psychology. Aug83, Vol. 68 Issue 3, p525-535. 11p. 6 Charts.
مصطلحات موضوعية: *UNEMPLOYMENT, PSYCHOLOGICAL distress, YOUNG adults, MENTAL health, WELL-being, PSYCHOLOGY
