التفاصيل البيبلوغرافية
| العنوان: |
CUSTOMER RETURNS EXPERIENCE: AN EXPLORATORY MODEL OF THE IMPACT OF RETURNS ON ATTITUDES AND ACTIONS. |
| المؤلفون: |
Moore, Robert S.1 RMoore@cobilan.msstate.edu, Williams, Zachary2, Moore, Melissa L.1 |
| المصدر: |
AMA Winter Academic Conference Proceedings. 2011, Vol. 22, p368-368. 1p. |
| مصطلحات موضوعية: |
*CUSTOMER relations, *REVERSE logistics |
| مستخلص: |
An abstract of the article "Customer Returns Experience: An Exploratory Model of the Impact of Returns on Attitudes and Actions," by Robert S. Moore, Zachary Williams and Melissa L. Moore is presented. |
| قاعدة البيانات: |
Business Source Index |
