المؤلفون: Philip, George, Hazlett, Shirley‐Ann

المصدر: International Journal of Quality & Reliability Management, 2001, Vol. 18, Issue 9, pp. 900-916.

الوصول الحر: http://www.emeraldinsight.com/doi/10.1108/EUM0000000006070Test

المؤلفون: Philip, George, Hazlett, Shirley‐Ann

المصدر: International Journal of Quality & Reliability Management, 1997, Vol. 14, Issue 3, pp. 260-286.

الوصول الحر: http://www.emeraldinsight.com/doi/10.1108/02656719710165482Test

المؤلفون: Philip, George, Hazlett, Shirley-Ann

المصدر: International Journal of Quality & Reliability Management; 1997, Vol. 14 Issue 2/3, p260, 27p, 2 Diagrams, 2 Charts, 2 Graphs