التفاصيل البيبلوغرافية
| العنوان: |
A cross-sectional online survey on patients' satisfaction using store-and-forward voice and text messaging teleconsultation service during the COVID‑19 pandemic. |
| المؤلفون: |
Jannati, Nazanin1 (AUTHOR) nazaninjannati@gmail.com, Nakhaee, Nouzar2 (AUTHOR) nakhaeen@gmail.com, Yazdi-Feyzabadi, Vahid1,3,4 (AUTHOR) v_yazdi@kmu.ac.ir, Tjondronegoro, Dian5 (AUTHOR) d.tjondronegoro@griffith.edu.au |
| المصدر: |
International Journal of Medical Informatics. Jul2021, Vol. 151, pN.PAG-N.PAG. 1p. |
| مستخلص: |
Aim: This study aimed to evaluate the patients' satisfaction with using store-and-forward voice and text messaging teleconsultation service to provide primary health care to patients during the COVID-19 pandemic.Method: A cross-sectional survey was conducted between October 1 and December 1, 2020, in Iran. The study population consisted of patients who used the service. Three hundred-ninety-six patients were enrolled in the study by convenience sampling. Data were collected by a researcher-made questionnaire. The face, comprehensibility, and content validity of the questionnaire were tested and met. The reliability of this questionnaire was confirmed (r = 0.9). Descriptive statistics and multinomial logistic regression were conducted. Data were analyzed using STATA 14.0 software.Results: In total, 396 patients responded to the online questionnaire. The mean age of patients was 37 ± 10.31 years. More than half of them had an academic degree (65.40 %). Teleconsultation was considered satisfactory by 172 patients (43.43 %), while more than half of the patients (56.57 %) were unsatisfied with teleconsultation. In terms of "quality of care provided" and "patient information privacy" components, around 41 % of patients were satisfied. However, the number of patients who feel satisfied with teleconsultation's similarity to a face-to-face encounter was lower (37.88 %). The results showed no significant relationship between age, gender, education, and overall satisfaction (p > 0.05). The association between overall satisfaction and health status was (AOR = 1.51, 95 % CI = 1.16-1.96).Conclusion: More than half of patients from our study did not have a good experience with teleconsultation. This is also partially due to the use of existing communication platform, instead of custom-made solution. It is necessary to improve the services' quality and meet patients' needs to optimize patients' experience, particularly during a health crisis, resulting in better health outcomes and end-user satisfaction. [ABSTRACT FROM AUTHOR] |
| قاعدة البيانات: |
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