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1دورية أكاديمية
المؤلفون: Wang, Yu-Hui1 isecho00@gmail.com, Lee, Ching-Hung2 leechinghung@ntu.edu.sg, Trappey, Amy J.C.3 trappey@ie.nthu.edu.tw
المصدر: Computers & Industrial Engineering. May2017, Vol. 107, p388-400. 13p.
مصطلحات موضوعية: *RESTAURANTS, *QUALITY function deployment, *SELF-service (Economics), SERVICE design, TRIZ theory
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2دورية أكاديمية
المؤلفون: Lee, Ching-Hung1 burning0831@gmail.com, Wang, Yu-Hui2 isecho@ntut.edu.tw, Trappey, Amy J.C.3 trappey@ie.nthu.edu.tw
المصدر: Computers & Industrial Engineering. Jun2015, Vol. 84, p144-155. 12p.
مصطلحات موضوعية: *CONSUMER complaints, *QUALITY of service, *CUSTOMER relationship management, *CASE-based reasoning, *INDUSTRIAL engineering, ONTOLOGY
