مؤتمر
“I don’t bother with the phone!”: Feeling Closer to Physician using Secure Messaging
| العنوان: | “I don’t bother with the phone!”: Feeling Closer to Physician using Secure Messaging |
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| المؤلفون: | Chen, Yunan, Tang, Charlotte, Doung, Victoria, Ngo, Victor, Huang, Yang, Mattison, John |
| سنة النشر: | 2017 |
| المجموعة: | ScholarSpace at University of Hawaii at Manoa |
| مصطلحات موضوعية: | Patient-Provider Communication, Patient Portal, Secure Messaging |
| الوصف: | This study explores the use of phone and secure messaging via an online patient portal in mediating the communication between patients and their healthcare providers. In analyzing the messages handling processes, we found that although both phone and secure messages were answered in similar manners, the interplay of the front- and back-end roles in collaborative work resulted in patients’ preference for secure messages in communication as they believed it offered direct and empowered communication experiences. This study offers insights on the choice of how different communication media affect patients’ perception toward the quality of the communication and patient-provider relationship. \ |
| نوع الوثيقة: | conference object |
| وصف الملف: | 10 pages; application/pdf |
| اللغة: | English |
| ردمك: | 978-0-9981331-0-2 0-9981331-0-8 |
| العلاقة: | Proceedings of the 50th Hawaii International Conference on System Sciences; http://hdl.handle.net/10125/41619Test |
| DOI: | 10.24251/HICSS.2017.461 |
| الإتاحة: | https://doi.org/10.24251/HICSS.2017.461Test http://hdl.handle.net/10125/41619Test |
| حقوق: | Attribution-NonCommercial-NoDerivatives 4.0 International ; https://creativecommons.org/licenses/by-nc-nd/4.0Test/ |
| رقم الانضمام: | edsbas.5E906EAB |
| قاعدة البيانات: | BASE |
| ردمك: | 9780998133102 0998133108 |
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| DOI: | 10.24251/HICSS.2017.461 |