دورية أكاديمية
An Exploratory Study in the Relationship between Outpatient Satisfaction with Service Attitudes and Health Care Providers’ Job Satisfaction in Taipei Public Hospitals
| العنوان: | An Exploratory Study in the Relationship between Outpatient Satisfaction with Service Attitudes and Health Care Providers’ Job Satisfaction in Taipei Public Hospitals |
|---|---|
| المؤلفون: | Tzeng, Huey-Ming, Yang, Chiang-Hsing |
| المساهمون: | 國立臺北護理健康大學健康事業管理系暨研究所 |
| سنة النشر: | 2005 |
| المجموعة: | National Taipei University of Nursing and Health Sciences Institutional Repository (NTUNHSIR) / 國立臺北護理健康大學 |
| مصطلحات موضوعية: | Patient satisfaction, Outpatient, Service attitudes, Health care providers, Public hospital |
| الوقت: | 14 |
| الوصف: | This study investigated the relationships among health care providers’ perceptions toward their jobs and outpatient satisfaction. This quantitative project was conducted in 10 Taipei public hospitals in Taipei, Taiwan, including 312 patient and 2507 health care providers. The correlation and ordinal logistic regression analyses showed that if outpatients were more satisfied with the service attitudes of nurses, pharmacists and medical technicians, they were also more satisfied with a hospital’s overall service attitudes. If outpatients were more satisfied with providers’ (except medical technicians) service attitudes, and physicians were more satisfied with their jobs overall, patients reported that they would be more willing to use Taipei public hospitals again personally. If outpatients were more satisfied with nurses’ service attitudes, they also reported being more willing to recommend Taipei public hospitals to friends/family members. Results partially confirmed the hypothetical relationships among professional health care providers’ perceptions toward their jobs and outpatient satisfaction. |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | 177738 bytes; application/pdf |
| اللغة: | Chinese English |
| العلاقة: | Asia Pacific Management Review, 10(1), 17-28; http://140.131.94.7/handle/987654321/4295Test |
| الإتاحة: | http://140.131.94.7/handle/987654321/4295Test |
| رقم الانضمام: | edsbas.CA68FBB6 |
| قاعدة البيانات: | BASE |
| الوصف غير متاح. |