دورية أكاديمية
A Narative Review: The Difference of Satisfaction Level in BPJS Patient And General Patient Toward The Quality of Health Service In Inpatient’s Unit
| العنوان: | A Narative Review: The Difference of Satisfaction Level in BPJS Patient And General Patient Toward The Quality of Health Service In Inpatient’s Unit |
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| المؤلفون: | Sumadi, Andrias Feri, Hidayat, Muhammad Syamsu, Sulistyawati, Sulistyawati |
| المساهمون: | Universitas Ahmad Dahlan, Yogyakarta, D.I.Yogyakarta |
| المصدر: | Jurnal Aisyah : Jurnal Ilmu Kesehatan; Vol 6 (2021): Special Issue GINC; 219–224 ; 2502-9495 ; 2502-4825 ; 10.30604/jika.v6iS1 |
| بيانات النشر: | Universitas Aisyah Pringsewu |
| سنة النشر: | 2021 |
| المجموعة: | Jurnal Aisyah - Jurnal Ilmu Kesehatan |
| مصطلحات موضوعية: | Quality, Service, BPJS, Non BPJS, Satisfaction, Mutu, Pelayanan, Kepuasan |
| الوصف: | Background: Many studies show that the quality of services at various health facilities is influenced by the source of financing. The same thing was also found in the Inpatient Unit. Various data show that there are differences in patient care between general patients and BPJS patients. This is of course contrary to the Presidential Regulation of the Republic of Indonesia No.82 of 2018 that BPJS participants are entitled to health services according to the medical needs required. Therefore, this study aims to discuss how much difference the level of satisfaction of BPJS patients and general patients with the quality of service in the Inpatient Unit. Subject and Methodology: The study method was carried out with a Narative review approach sourced from the PubMed, Google Schollar and IJPHS databases. There are 39,970 articles found with the keywords patient satisfaction and quality of health services; patient satisfaction and quality of health services. Then the articles were identified, filtered, so that 5 articles that met the criteria were obtained for in-depth review. Results: Broadly speaking, there are differences in the satisfaction level of BPJS patients and general patients with the quality of service in the Inpatient Unit. The difference lies in satisfaction in the dimensions of reliability / tangible, responsiveness / responsiveness, assurance, caring / empathy, and direct evidence / reliability. Conclusion: As many as 60% of studies show that there is a difference in the level of satisfaction between BPJS patients and general patients in the Inpatient Unit which can be used as an evaluation for Health Service Providers so that there is no difference in patient satisfaction levels. This is because every patient is unable to get the same health services according to their medical needs. Latar Belakang: Banyak penelitian yang menunjukan bahwa kualitas layanan pada berbagai fasilitas kesehatan dipengaruhi oleh sumber pembiayaan. Hal serupa juga ditemukan di Unit Rawat Inap. Berbagai data menunjukan bahwa ... |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | application/pdf |
| اللغة: | Indonesian |
| العلاقة: | https://www.aisyah.journalpress.id/index.php/jika/article/view/6S141/pdfTest; https://www.aisyah.journalpress.id/index.php/jika/article/view/6S141Test |
| DOI: | 10.30604/jika.v6iS1.792 |
| الإتاحة: | https://doi.org/10.30604/jika.v6iS1.792Test https://doi.org/10.30604/jika.v6iS1Test https://www.aisyah.journalpress.id/index.php/jika/article/view/6S141Test |
| حقوق: | Copyright (c) 2022 Andrias Feri Sumadi, Muhammad Syamsu Hidayat, Sulistyawati Sulistyawati ; https://creativecommons.org/licenses/by-sa/4.0Test |
| رقم الانضمام: | edsbas.11CF9AD4 |
| قاعدة البيانات: | BASE |
| DOI: | 10.30604/jika.v6iS1.792 |
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