دورية أكاديمية
Creating public value in the care at home sector : a mixed-method study about expectations of primary stakeholders using a social exchange perspective
| العنوان: | Creating public value in the care at home sector : a mixed-method study about expectations of primary stakeholders using a social exchange perspective |
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| المؤلفون: | Kraus-Hoogeveen, Sascha, Peters, Pascale, van der Pool, Els, van der Heijden, Beatrice |
| المصدر: | JOURNAL OF HEALTH ORGANIZATION AND MANAGEMENT ; ISSN: 1477-7266 ; ISSN: 1758-7247 |
| سنة النشر: | 2020 |
| المجموعة: | Ghent University Academic Bibliography |
| مصطلحات موضوعية: | Social Sciences, Business and Economics, Social exchange theory, Mixed-method, Multiple stakeholder perspective, Creating public value, Expectations, COMMUNICATION |
| الوصف: | Purpose This mixed-method study aims to contribute to the scholarly debate by outlining an individual-level theoretical framework for public value creation and evaluation that builds upon a social exchange perspective. It provides insights into the normative frames of primary stakeholders in the Dutch care at home sector, that is professionals, managers, clients and informal care providers. Design/methodology/approach A mixed-method design comprising a customized survey among 349 stakeholders, preceded by 31 in-depth interviews was used. Findings This empirical work shows differences and similarities in the stakeholders' normative frames revealed via three dimensions of expectations regarding the process of care delivery: personal contact, impact of rules and procedures and communication. Social implications These differences in interpretation have implications for the measurement and evaluation of public value creation. Originality/value By statistically and methodologically exploring the different expectations' scales that are developed, we intend to work toward a measure for public value creation, which can be used in future empirical work. |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | application/pdf |
| اللغة: | English |
| العلاقة: | https://biblio.ugent.be/publication/8692077Test; http://hdl.handle.net/1854/LU-8692077Test; http://dx.doi.org/10.1108/JHOM-11-2019-0317Test; https://biblio.ugent.be/publication/8692077/file/8692079Test |
| DOI: | 10.1108/JHOM-11-2019-0317 |
| الإتاحة: | https://doi.org/10.1108/JHOM-11-2019-0317Test https://biblio.ugent.be/publication/8692077Test http://hdl.handle.net/1854/LU-8692077Test https://biblio.ugent.be/publication/8692077/file/8692079Test |
| حقوق: | No license (in copyright) ; info:eu-repo/semantics/restrictedAccess |
| رقم الانضمام: | edsbas.C3EC54C4 |
| قاعدة البيانات: | BASE |
| DOI: | 10.1108/JHOM-11-2019-0317 |
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